Co-operative Pharmacy Online Terms and Conditions

This page sets out the terms and conditions which govern your use of this website and the purchase of the products and services that are available through it.  Please read these terms and conditions carefully before ordering any products or services from our site.  You should understand that by using our website and ordering any of our products or services, you agree to be bound by these terms and conditions.

• About us
• General Terms and Conditions
• Purchase of Products
• Prescription Ordering
• Prescription Services

ABOUT US

The Co-operative Pharmacy website is owned and run by Co-operative Group Healthcare Limited, company number 30865R.  Our registered office is at 1 Angel Square, Manchester, M60 0AG.

Our VAT number is 146 2951 59

GENERAL TERMS AND CONDITIONS

Access to our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Ownership of materials and intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Changes to our site

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Usernames and Passwords

If you are asked to provide a username and password as part of any registration process under these terms, you are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.

Nothing in these terms affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Privacy

We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Data protection

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. By way of example, this may happen if any of our servers, or those of our third party processors, are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

This policy only applies to data collected through our online pharmacy.  It does not apply to our branch network, as no data collected in branches is transferred outside of the United Kingdom.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 

Third party rights

Nothing in these terms is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these terms has no rights to enforce them.

Waiver

No delay or decision not to enforce rights under these terms will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

Use of this site, Jurisdiction and Applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

We make no claims or representations that any or all of the content of our site may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from England and Wales.

If you choose to access our site from outside England or Wales you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

PURCHASE OF PRODUCTS

The following terms apply to the purchase of products and services from Co-operativepharmacy.co.uk and apply in addition to our general terms and conditions.

Onward dispatch outside the UK

The Co-operative Pharmacy operates the online pharmacy for customers based in the UK market and therefore we do not deliver to customers, businesses, courier or shipping companies for onward dispatch outside the UK. As a retail consumer site we do not intend our website to be used for wholesaling or bulk purchasing and therefore we have a restriction on the total purchase quantity of any health related lines, which includes baby milk. Our Customer Care Team will not dispatch any orders which contravene these terms.

Residency and your status

We do not accept orders from individuals outside of the UK.

By placing an order through our site, you warrant that you are at least 18 years old.

Registration

All customers of www.co-operativepharmacy.co.uk are required to register with us in order to make a purchase.  This is to enable us to ensure that your order is as secure as possible, and to safeguard patients where prescriptions are being dispensed.  During the registration process we will take your email address and a few basic personal details.  We will also ask you to create a password.   You will then have an account with us, where you will be able to keep track of all your orders.   

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (Dispatch Confirmation).  The contract between us will only be formed when we send you the Dispatch Confirmation. 

Cancellation rights

If you are contracting as a consumer, you may cancel the contract at any time within seven working days, beginning on the day after you received the products.  In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy.

To cancel a contract, you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

This provision does not affect your other statutory rights as a consumer.

Delivery, risk and title

Your order will be completed by the delivery date set out in the Dispatch Confirmation.  In exceptional circumstances beyond our control, we might not always be able to deliver within the stated timescales.  Should this situation arise, we will contact you by email or phone.  If the estimated delivery time is unacceptable to you, you will be given the option to cancel your order with a full refund.  Should you wish to proceed with your order in this situation we may, at our discretion, waive the delivery charge.

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Price and payment

The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.  Product prices include VAT.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you.  If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

The prices on our website are only indicative of our online prices and do not necessarily reflect the prices or promotional offers that can be found in Co-operative Pharmacy branches. Branch prices and offers may differ from those shown on the website.

Payment for all products must be by credit or debit card.  We accept payment with most major credit or debit cards. Your payment card is charged at the point your order is processed.  We do not accept American Express, Solo and Maestro cards.

Our returns policy

Warranty

We warrant to you that any products purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

You may have additional manufacturers’ warranties with some products such as electrical items giving you additional rights and you should check these carefully.

Liability

If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

PRESCRIPTION ORDERING

The following terms apply to your use of The Co-operative Pharmacy’s prescription ordering service through co-operativepharmacy.co.uk and apply in addition to our general terms and conditions.

About us

When a prescription order has been placed by you the transaction is processed manually at the premises of Co-operative Group Healthcare Ltd registered number 30856R by our pharmacists who are registered with the General Pharmaceutical Council.

Superintendent Pharmacist – Janice Perkins, GPhC  Registration Number 2028447.

Registered Office address 1 Angel Square, Manchester, M60 0AG.

All retail pharmacies in Great Britain, including those providing internet services, must be registered with the General Pharmaceutical Council GPhC.

The GPhC provides an Internet Pharmacy Logo which will be seen on the front page of participating online pharmacy sites co-operativepharmacy.co.uk.

By clicking on the logo, you can verify the registration details of both the pharmacy and the pharmacist(s) behind the website.

Further information on the logo and its use can be found on the GPhC website:  www.pharmacyregulation.org

Registration

All customers of co-operativepharmacy.co.uk are required to register with us in order to make a purchase.  This is to enable us to ensure that your order is as secure as possible, and to safeguard patients where prescriptions are being dispensed.  During the registration process we will take your email address and a few basic personal details.  We will also ask you to create a password.   You will then have an account with us, where you will be able to keep track of all your orders.   

Residency and your status

We do not accept prescription orders from individuals outside of the UK.

By placing an order through our site, you warrant that you are at least 18 years old.

If the prescription is for a person other than yourself, you will need to have the authority of the person whose prescription it is to have it dispensed by us.  By placing an order to dispense another person’s prescription you confirm that you have their authority to do so. During the ordering process, you will be required to indicate that you have the permission of the individual named on the prescription to act on their behalf.

Non-prescription medicines

When selling non-prescription medicines, we adhere to the sale of medicines protocol. Customers may be required to provide certain information to enable the sale to go ahead.

Orders

The information you are required to provide us with upon placing an order is detailed in the checkout section of the website.  No prescription order placed by you will be binding on us until we have received the prescription from you. We reserve the right to reject any order.

Cancellation rights

We will start to process your prescription on receipt.  If you wish to cancel an order for a prescription you should contact our Customer Care Team promptly on 0844 262 9992.

Once a prescription has been dispatched we cannot offer a refund unless an error has been made on our part.

Prescription charges and payment

For further information on prescriptions including costs and eligibility for free prescriptions please refer to the NHS website at:

http://www.nhs.uk/nhsengland/Healthcosts/pages/Prescriptioncosts.aspx

Delivery of prescriptions

Medication cannot be supplied to you until we receive the paper version of your  prescription.

We aim to dispatch medication within 24 hours of receipt of the prescription assuming the medication is in stock

Postage and packing costs

All postage and packing costs can be found in our delivery information. Where multiple items are included in one prescription, we may dispatch the items separately in which case, you will only be charged one postage and packing charge. If we think that your prescription items may not be suitable for delivery by our courier UK Mail, we may, at our discretion and cost, use alternative delivery options. All prescription items will need to be signed for upon receipt by the patient or previously nominated representative

Non-receipt of prescriptions

If you place a prescription order and we do not receive the relevant prescription, we will not have any liability to you and it will be your responsibility to contact us within 30 days to obtain a refund of any amounts paid for the service.  

Non-availability/suitability of products

If any of the items on your prescription are not available, or are not suitable for dispensing through this service, we will try to contact you using the information provided by you when you registered.  We will then refer you to a local Co-operative pharmacy and refund any amounts paid for the prescription.

When non-prescription products are not available, we offer a full refund.  Please see our returns policy for full details. 

Notification of errors

You should check the items dispensed to you carefully promptly upon receipt.  If you believe that there may have been a dispensing error, you should contact us immediately on 0844 262 9992 and should not take or use any of the items.  Our trading hours are 9am – 6pm Monday to Friday.  However if you require urgent advice please contact your nearest pharmacy (see www.nhs.uk for pharmacy listings), the prescriber or NHS Direct (England and Wales) 0845 4647, NHS 24 (Scotland) 0845 4242 424.

You should not take any medication which may have been tampered with or dispensed in error.

Complaints

Our aim is to provide excellent service at all times. If we fail to reach these standards and you are unhappy with our prescription or pharmacy service in any way, you can speak to a member of our pharmacy team or the pharmacist in charge by calling 0844 262 9992 or emailing care@co-operativepharmacy.co.uk. 

See our customer complaints policy for more information.

Online Customer Care

For all queries about your order, or information about how to use our website, please contact our online Customer Care Team:

Email: care@co-operativepharmacy.co.uk
Call: 0844 262 992
Write: The Co-operative Pharmacy, c/o The Co-operative Healthcare, National Distribution Centre, Whittle Road, Meir Park, Stoke-on-Trent, ST3 7UN

Please note, our online team cannot respond to queries or comments about any of our Pharmacy branches. 

Co-operative Pharmacy Customer Care

If you have any queries or comments about the service you have received in a Co-operative Pharmacy branch, please contact the Pharmacy Superintendent’s office.  You can call, email, or write to us, but for urgent queries please telephone on the number below:

Call: 0845 620 2013
Email: Query Form or superintendent@coop.co.uk
Write: The Superintendent Pharmacist, The Co-operative Pharmacy, 1 Angel Square, Manchester, M60 0AG

PRESCRIPTION SERVICES

The Co-operative Online Doctor is hosted at www.co-operativedoctor.co.uk and is provided by the Freedom Health Limited and enables you to access a prescription only medicine following an online consultation.

Information

The Co-operative Online Doctor aims to provide safe, suitable and convenient access to healthcare and certain prescription-only medicines.

Freedom Health Limited is registered with the Care Quality Commission (the "CQC") - Certificate number 1-101727414 and the registered address is  60 Harley Street, London, W1G 7HA. Freedom Health Limited is a registered company, no. 04711272.

The Care Quality Commission regulates both NHS and private providers. You can check CQC registration here: http://www.cqc.org.uk/.

All doctors are registered with the UK’s General Medical Council (GMC).

You can check a doctor's GMC registration online at: www.gmc-uk.org

Registered Manager

The registered manager for The Co-operative Online Doctor is Dr. Sean Cummings. You can write to Dr. Cummings at 60 Harley Street, London, W1G 7HA

Doctors

The four doctors providing The Co-operative Online Doctor Service are Dr. Sean Cummings, Dr. José González-García, Dr. Mervyn Tyrer & Dr. Fiona Boag.

The details of the doctor who has reviewed your consultation and provided the prescription are included in the follow-up email you receive.

Service

The service includes an online consultation for a range of conditions and the provision of information, advice, counselling, testing and/or a prescription medicine.  This is a solely online service; your prescription will be dispensed by our pharmacist and posted directly to you.

Terms

A full set of terms and conditions for the online doctor is available on www.co-operativedoctor.co.uk.

Delivery of prescriptions

All prescriptions ordered through our online doctor are sent next day delivery if ordered before 12pm.  Depending on the delivery option you select, you will receive your prescription before 9am the following day or after 9am the following day.   Please click here to view our delivery options and prices.

Availability

The prescribing of a medicine by the online doctor is no guarantee of availability at your selected pharmacy or via our online pharmacy.

Where a particular medicine is unavailable, we will contact you via telephone or email, depending on your indicated preference

Confidentiality

The Co-operative Online Doctor are bound by professional standards of confidentiality and are legally obliged to comply with UK Data Protection legislation.  When registering for the service, all standard data protection terms apply.

Complaints

Complaints about medical aspects of the service

Any complaints relating to the online doctor service should be directed to the Customer Care Team on 0844 262 9992. 

Complaints about the delivery of prescriptions

Any complaints relating to the delivery of prescriptions should be directed to the Co-operative pharmacy that dispensed your prescription. Alternatively, complaints can be directed to the Customer Care Team on 0844 262 9992. 

Prescriptions Collection Service

Each Co-operative Pharmacy branch collects prescriptions from designated local doctors' surgeries.  Please check with your pharmacist to find out if your doctor's surgery is within our prescription collection range. 

The pharmacist must be in possession of your prescription in order to be able to dispense it.  If, for any reason, your doctor has not released your prescription to us we cannot dispense it.  Should this occur, please contact your doctor for more details and to get your repeat service up and running again with us as soon as possible.   

Promotions

Promotions start and end dates

All products on promotion will be from 04 April 2013 until 01 May 2013 and available for the duration of this period unless otherwise stated on the marketing or product information. Some products on promotion are 'web-exclusives'. This means the product and/or offer price are only available when purchased online and not in a Co-operative Pharmacy branch. We retain the right to remove a product from promotion or from the website at any time.

Buy One Get One Free, 3 for 2, "2 for", "3 for" and multi-buy promotions

When purchasing a "buy one get one free" promotion, a "3 for" promotion, a "2 for" promotion or any other bundle promotion on www.co-operativepharmacy.co.uk the additional free product, and or all products included in the promotion, must be added manually by the customer to their basket.  The second/free/additional products will not be added to the basket automatically when the customer adds the first one. 

If an item is on offer, the offer will be applied when you go through the checkout steps. Where 3 for 2 offers are available, it is the cheapest of the 3 products that is free of charge. 

Promotional codes

If you have a promotional code, you need to enter this into the box on the 'My Basket' page. You can find this box towards the bottom right of the page, just above the order total.  If you are a Co-operative Member, remember to enter your membership number as these are in the same place.

Unless otherwise specified, promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address.  Promotional codes are non-transferable and may not be reproduced in any form.   

Only one promotional code can be used per transaction. Promotional codes that are specified as online-exclusive cannot be used in any of our branches.  Promotional codes may not be redeemed against Frontline pet products, prescriptions, photo items, baby milk and delivery charges.  Offers may not be used in conjunction with certain other offers.

Codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude prescription items, delivery charges, and infant formula (up to 6 months). Most promotional codes valid on www.pharmacy.co.uk require you to spend a minimum amount in order to obtain the discount. Common promotional codes include Save £5 when you spend £25 or more and Save £2 when you spend £10 or more. Please refer to the small print on your voucher for details relating to your particular code. Please contact care@co-operativepharmacy.co.uk if you have any questions.

Please note that promotional codes also have an expiry date, after which they are not redeemable.  We reserve the right to remove promotional codes at any time, and without warning.

All offers are subject to availability. Availability while stocks last. Co-operative Pharmacy reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.

The current Save5 promotional code excludes Bio-Oil 200ml and the Kinetik Blood Pressure Monitor Upper Arm (Standard).

Your statutory rights are not affected.

Promotional codes remain the property of The Co-operative Pharmacy, are non-transferable and may not be reproduced in any form. We reserve the right to remove promotions at any time and without warning. All promotions are subject to availability.

Online promotions may also be available (subject to availability) in selected Co-operative Pharmacy branches but this is decided on a promotion by promotion basis and may or may not be stated in the online offer. 

Competitions & Prize Draws

The following terms apply to any competitions and prize draws referred to on this site.  These are additional to and supplement our general website terms and conditions and any specific terms for the particular competitions/prize draw which also apply.

If you have any questions concerning the service, please contact us.

Any specific rules shown on this website for any competitions/prize draws supplement/vary the following rules:

• Registration

  In order to use this service you will need to register on this website.  The level of registration required for each competition and prize draw will depend on which service is promoting it.

• Age and residency restrictions.

  Competitions and prize draws are only open to individuals who are aged 18 years or over and who are resident in the UK. By entering the competition or prize draw you confirm that you meet the entry criteria.

• Staff and connected persons restrictions.

  Employees and other staff working for the Co-operative Pharmacy and their agents, families and anyone else professionally connected with the competition or prize draw are excluded from entering unless otherwise stated.

• Entry restrictions and ownership.

  Only one entry per household per competition or prize draw is permitted.  All entries and all rights in them shall be the property of The Co-operative Pharmacy absolutely and you waive any rights you have in them.  Competition entries will not be returned unless stated otherwise for the particular competition. Proof of eligibility to enter the competition or prize draw may be required.

• Required purchases.

  No purchase is necessary to enter the competition or prize draw.

• Late entries

  Co-operative pharmacy will have no responsibility for entries that are not received before the competition or prize draw deadline.

• Independent adjudicator.

  Where necessary an independent adjudicator will oversee prize draws.

• Assessment of skill.

  The judges’ decision in determining winning entries in all competitions shall be final and no correspondence will be entered into.

• Prizes

  Prizes are expected to be as stated but if any prize is unavailable, The Co-operative Pharmacy may provide an equivalent prize of at least equivalent value.  No cash alternative will be given unless expressly stated otherwise in the particular competition or prize draw. 

• Notification of winners

  The Co-operative Pharmacy will try to notify winners by phone or email after the closing date of the competition or prize draw to inform them of how and when to claim their prize(s).  If The Co-operative Pharmacy cannot contact a winner or a prize is returned, the prize will be held for the time stated in the competition and then withdrawn or re-allocated to another entrant whose entry would have been the next winning entry. A list of winners can be obtained from (insert information)

• Publicity

  Winners may be required to participate in some publicity. All rights in any publicity photographs and materials will belong to The Co-operative Pharmacy and may be used for promoting The Co-operative Pharmacy, its Partners and/or their respective goods or services. You will have no right to any payment for taking part in such publicity.

• Promoter Unless stated otherwise the promoter of the competition/prize draw will be Co-operative Healthcare Limited.

Terms and conditions for The Co-operative Flu Vaccination Service

To be eligible to have a Flu Jab (Vaccination) at The Co-operative Pharmacy, the following requirements apply:

• You must be over 12 years old (If under the age of 16 there needs to be a parent/guardian/person with parental responsibility present to give written consent). If you are 12 years old and this is your first Flu Jab then, due to the differences in your immune system, two vaccinations are required, the second vaccination to be given 4 to 6 weeks after the first vaccination.*
• You must not be pregnant or think you may be pregnant. The Flu vaccination is recommended for pregnant women - please see your GP/Midwife for further details.** The Co-operative Pharmacy Private Flu Vaccination Service can not administer the Flu Vaccination to Pregnant women.
• You must not have had a seasonal jab in the last 6 months.

Discuss with the Pharmacist if:

• You feel unwell, have a temperature or an infection
• You are allergic to either chicken or eggs
• You have had a reaction to a previous flu vaccine
• You are taking any other medication
• You suffer from any medical conditions

The Flu vaccination service is available in England, Scotland and Wales at participating stores only; this service is not available in Northern Ireland

Find your nearest Co-operative Pharmacy branch.

You may be eligible for a flu vaccination free on the NHS, if you are over 65, pregnant or you are classed as an ‘at risk group’ such as people suffering from chronic respiratory, heart, kidney, liver and neurological diseases, diabetes or weakened immune system conditions.

Frontline care and health professionals are also entitled to a flu vaccination free on the NHS.

Ask your pharmacist for more details about who is entitled to a free Flu Jab or visit NHS choices: http://www.nhs.uk/Conditions/Flu-jab/Pages/Whyitshouldbedone.aspx.

*The second vaccination should be given 4 to 6 weeks after the first vaccination. If the course of immunisation is interrupted, it should be resumed and completed as soon as possible. There is no need to start the course of immunisation again.

**The Flu vaccination is recommended for pregnant women, however we are unable to administer the vaccination to pregnant women as part of The Co-operative Pharmacy Private Flu Vaccination Service, due to current service specifications. If you are pregnant you are advised to contact your GP to check your suitability and arrange this.

CO-OPERATIVE ONLINE SERVICES PHOTO TERMS AND CONDITIONS

Please read these product terms and conditions (the "Product Terms") carefully as they affect your rights and liabilities and set out the terms under which Co-operative Group Healthcare Limited 30865R, FSA’s Mutuals Registry, with whom the societies are registered.  ("The Co-operative Pharmacy") makes available the online photo service (the "Service") for the purchase of photographic products ("Products") printed from digital images. These Product Terms apply to the Service in addition to the General Terms and Conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS

The Service

These Product Terms will not form a binding contract between you and The Co-operative [Pharmacy] for the purchase and supply of the Products until the following conditions have been met:

(a) you have submitted your offer to buy certain Products (your "Order") using the order facility provided; and (b) The Co-operative Pharmacy notifies you by e-mail that your Order for those Products has been accepted and The Co-operative Pharmacy agrees to supply the Products to you in accordance with your specified method of delivery.

The Co-operative Pharmacy will use reasonable endeavours to respond to your Order within a reasonable length of time but the service is provided on an "as is" and "as available" basis, and The Co-operative Pharmacy makes no representation or warranty that the Service offered will be accessible, or usable by you, or error free.

The Co-operative Pharmacy reserves the right without notice to you, to suspend or alter the operation of the Service, at its sole discretion or for legal or technical reasons. The Co-operative Pharmacy will give you as much notice as possible prior to taking any such actions but prior notice may not always be feasible for a variety of reasons.

All promotional offers (the "Promotion") provided as part of the Service from time to time are limited to one Promotion per customer. If you register multiple accounts or register more than one account per household, The Co-operative Pharmacy reserves the right to withdraw the Promotion and cancel any related Orders.

Due to the personalised nature of an Order, you will not be able to cancel an Order after you have submitted it because The Co-operative Pharmacy may have already started to fulfil it.

Registration

You agree that you are responsible for the security and use of any usernames or passwords needed to access the Service or any part of it. You must take all reasonable steps to ensure that these user names and passwords are kept confidential and secure and that you do not allow any unauthorised person to access the Service using your user name or password.

You will ensure that all information given by you in your registration or use of this Service is accurate and not misleading and that you will not use this Service:

(a) for any fraudulent or illegal purposes; (b) for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety and you agree that you will be liable for any action taken against us or against you in relation to such use; and (c) in a manner which constitutes a violation or infringement of any right of person, firm or company (including but not limited to rights of copyright or confidentiality).

Use of the Service

You agree only to send to us images in which you own the copyright (e.g. you took the photographs or they were taken with your permission with your camera) or images which you are authorised to send to us. You agree not to send us any images which may be objectionable. You agree not to infringe the intellectual property rights of any third party. By sharing your images using the sharing facility on the Co-operative Online Photo Services site, you agree that the person or persons receiving the shared images/albums may edit and print any such images.

You agree to be responsible for any claims, costs, expenses or legal proceedings caused as a result of your use of this Service in contravention of this section. Further, in these circumstances, The Co-operative Pharmacy shall be entitled to cancel any pending orders for Products made by you and terminate any access permission granted to you by The Co-operative Pharmacy forthwith, without notice to you.

Delivery

The target delivery time depends on the product you have ordered. The normal delivery time for posters and prints is 2-4 working days and 5-7 working days for canvases. Please see our Delivery Information for full details. In exceptional circumstances beyond our control, we might not always be able to deliver within the stated timescales. Should this situation arise, we will contact you by email or phone. If the estimated delivery time is unacceptable to you, you will be given the option to cancel your Order with a full refund. Should you wish to proceed with your Order in this situation we may, at our discretion, waive the delivery charge.

The product will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Please note that we only deliver to addresses within England, Scotland, Wales and Northern Ireland.

Price and Payments

The price of the products and our delivery charges will be as quoted on our site from time to time except in cases of obvious error. Product prices include VAT.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders for which we have already sent you an Order Confirmation.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error.

Payments for all photo products are processed through WorldPay's secure server. We accept payments made with most major credit or debit cards. We will not charge your credit or debit card until we dispatch your order but authority for payment must be given at the time of order. We do not accept American Express or Solo.

Returns

See our Returns and Refunds Policy which shall form part of these terms and conditions.

General

These Product Terms are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

We reserve the right to modify, suspend or discontinue this Service (or any part of it) without notice to you and shall not be liable to you if we exercise these rights.

Except as expressly set out in these Product Terms, all use of your personal information will be made in accordance with our Privacy Policy. Please read through this carefully before proceeding. By providing your personal data to us you are consenting to its use in accordance with this Privacy Policy.

Customer Services

If you have an order query, please contact the Photo Team on 0844 262 9992 and select option 5. Alternatively, you can email us on photolab@co-operativepharmacy.co.uk or write to us at:

The Photographic Lab
The Co-operative Pharmacy
National Distribution Centre
Unit B
Enterprise Way
Stoke-on-Trent
ST3 7UN

The Service is operated by Co-operative Group Healthcare Limited, company number 30865R. Our registered office is 1 Angel Square, Manchester, M60 0AG. Our VAT number is 146295159.