The Co-operative Pharmacy
Your guide to online
NHS Direct details
When the pharmacy is closed, health advice and information, including details of other local health services, is available 24 hours a day from NHS Direct. You can use:
- NHS Direct on-line at: www.nhsdirect.nhs.uk
- NHS Direct interactive on digital TV
- NHS Direct telephone service: Call 0845 4647
- Our website at http://www.co-operative.coop/pharmacy
Out of hours pharmacy service
Please check local press for details of the out-of-hours pharmacy service.
Address: The Co-operative Pharmacy, c/o The Co-operative Healthcare National Distribution Centre, Whittle Road, Meir Park, Stoke-on-TrentST3 7UN
Telephone: 0844 262 9992
Opening Hours (Pharmacist unavailable 1pm-2pm):
Mon: 9:00 am - 6:00 pm
Tue: 9:00 am - 6:00 pm
Wed: 9:00 am - 6:00 pm
Thu: 9:00 am - 6:00 pm
Fri: 9:00 am - 6:00 pm
Primary Care Organisation:
NHS North Staffordshire, Moorlands House, Stockwell St., Leek, Staffordshire, ST13 6HQ.Tel: 0845 602 6772
NHS North Staffordshire, Moorlands House, Stockwell St., Leek, Staffordshire ST13 6HQ.Tel: 0800 030 4563
Shropshire and Staffordshire ICAS 0845 337 3054
Pharmacy staff safety
Our pharmacy team are committed to providing the highest standards of customer care and it is important that they feel safe in their work place. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening, abusive or aggressive manner.
The Co-operative Pharmacy is fully committed to providing the highest standards of customer care and our aim is to ensure you leave our pharmacy fully satisfied with the service you have received.
As we are an online pharmacy you are not able to visit our premises. However, we welcome feedback on the standard of service provided. If you have any comments, suggestions, or are not satisfied with the service you have received please contact our pharmacist or a member of the pharmacy team by ringing 0844 262 9992 or emailing email@example.com.
Alternatively, you may prefer to contact us at our head office and should write to:
The Superintendent Pharmacist,
The Co-operative Pharmacy,
1 Angel Square,
Telephone: 0845 620 2013
Our office hours are 9.00am – 6.00pm Monday – Friday
You may also write to your local Primary Care Organisation - see contact details above.
Advice and support is available from your local Patient Advice and Liaison Service (PALS).
PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally. See PALS contact details above.
An Independent Complaints Advocacy Service (ICAS) is available to provide advice and support for people who wish to complaint about the NHS. Contact Shropshire and Staffordshire ICAS on 0845 337 3054.
The Co-operative Pharmacy is part of The Co-operative Group and is the trading name for Co-operative Group Healthcare Ltd (Registered No. 30856R) whose registered head office address is The Co-operative Pharmacy, 1 Angel Square, Manchester, M60 0AG.