To become a member and enjoy the benefits from The Co-operative family of businesses simply click on the link below and complete an online registration form.

• Ensure that you have entered your membership number into “My Account”.
• For every £1 that you spend with The Co-operative Pharmacy you will receive 1 membership point. Membership points are also available from all The Co-operative family of businesses.
• Twice a year the points are added up and you will receive your share of the profits as cash or vouchers, according to your preference.  Alternatively, you can opt to donate some or all of your payout to the Community Fund.
• You’ll also get exclusive membership offers.

Please note, membership points cannot be earned on NHS prescriptions or baby milk purchases.

Find out more about becoming a member.

The Co-operative Pharmacy has 774 branches around the United Kingdom. To find your local Co-operative Pharmacy, go to our branch locator and enter your postcode or location.

Our pharmacy is registered with the General Pharmaceutical Council.

The General Pharmaceutical Council (GPhC) uses an Internet Pharmacy Logo to identify legitimate online pharmacies so that the public can be sure they are purchasing safe and genuine medicines online.

The logo is designed to help the public identify legitimate websites that are operated from pharmacies that are registered with the GPhC.

The logo not only provides a visual means to help patients identify whether a website is connected to a registered pharmacy, but it will also provide a direct link to the GPhC website. By clicking on the logo, visitors can verify the registration details of both the pharmacy and the pharmacist(s) behind the website.

Our pharmacy registration number is 1107466.

The co-operativepharmacy.co.uk operates as any other community pharmacy. The pharmacy is under the control of the Responsible Pharmacist. The only difference is that we operate our services via the Internet for the convenience of our customers.

The Internet Pharmacy meets all of the regulations set by the General Pharmaceutical Council and is inspected by their Inspectors. You can check the status of the pharmacy, and our technicians and pharmacists, by contacting the General Pharmaceutical Council.

Contact details

Telephone: 020 3365 3400

Email: info@pharmacyregulation.org
The General Pharmaceutical Council
129 Lambeth Rd
London
SE1 7BT

http://www.pharmacyregulation.org/registers

Our Pharmacy Superintendent is Janice Perkins.

GPhC Registration number 2028447.

Check the spelling of your email address and password, which is case sensitive.  If you have forgotten your password, please click here to change it (we'll send you an email with a one-time sign in link to reset it).  If for any reason you are still unable to access your account, please contact our Customer Care team on 0844 262 9992. 

To change your password to something more memorable, see 'How do I change my password?'

Don't worry if you've forgotten your password; click here and we'll send you a one-time sign in link, valid for 24 hours, to allow you to change it.

To change your password, go to "My Account" (you will need to sign in if you haven’t already), select "My Registered Details", then select "Change My Password".  You will be asked to enter your current password and a new password, twice for security. When you're done, click "change password" to confirm the change new password.

The easiest way to find products and information on our site is to type the product name into the search bar located on the top right hand corner of the main navigation bar and click “find”.  The results will display all the items matching your description.

Occasionally a search for an item on our website may not return any results.  This may be due to:

• a spelling error in the search terms you entered
• spacing in the wrong place in the product name
• the item no longer being available
• The Co-operative Pharmacy not stocking the item you are searching for

If you require more help or information, please e-mail our Customer Care Team on care@co-operativepharmacy.co.uk, who will be able to assist you further.

Our pharmacy receives deliveries direct from our National Distribution Centre; most items are usually back in stock within seven days. Our Customer Care Team cannot give a specific date for when the item will be available again, so please keep checking on our website.

Click on 'View basket' which sits in the top right hand corner of every page of the Co-operative Pharmacy website.  When you're ready to make your purchases, click on "checkout".

We accept payment online via credit card and debit card.  We accept the following cards: 

• Visa
• Visa Debit
• MasterCard

Your payment card is charged at the point when your order is processed.

If your order has not yet been dispatched please contact our Customer Care Team on 0844 262 9992 or care@co-operativepharmacy.co.uk. It might be possible to amend the order.

Yes, you may add a maximum of 39 items to your basket in one order. This is to ensure that we can process and deliver your order as efficiently as possibly. To buy more than 39 products, please place a second order.

If your order has not been dispatched, we may be able to cancel it for you.  Please contact our Customer Care Team on 0844 262 9992 for more information.  Once your order has been dispatched we are not able to cancel it.  If you wish to return a product that you have purchased from us, you must first contact our Customer Care Team to find out if your order is eligible to be returned.  For more information on returning your item(s) please see our returns policy.

For the terms and conditions surrounding returns, please refer to the Terms and Conditions of our site.

Go to 'My account' and select order history to check if your order has been dispatched (you will need to sign in if you haven't already). If your order has been dispatched you will see an order number. You can use this number to track your order by clicking on the link to the courier's website and following the instructions there.

Please see our delivery information for standard delivery times, or go to 'My Account' (you will need to sign in if you haven't already) to track your order. If your order hasn't arrived within the expected delivery time, please contact our Customer Care team on care@co-operativepharmacy.co.uk or by phone on 0844 262 9992, keeping your order number to hand (you can find this in your order history).

This could occur for a number of reasons. 

If you have ordered a prescription item(s) at the same time as other products and one of the other products is out of stock, we send the prescription item(s) straight away to ensure you have them in a timely manner. We will send the additional items as soon as they come into stock.  You will not be charged for them until they are dispatched. 

If your order does not include a prescription, check your confirmation email and parcel invoice to ensure that any missing item(s) have been processed.  If the item(s) is not present on the original order, this means that you have not been charged for it, either because the item/s were not ordered by you (please see our ordering advice for help with ordering products),  or because the item was not available when we packed your order.  In the instance that the item you ordered is not available, we do not charge you for it and remove it from your invoice. 

If the missing item is on the confirmation email and parcel invoice, please check all packaging carefully for the item, or for any signs of damage to the packaging.  If the item is definitely missing, please contact our Customer Care Team on care@co-operativepharmacy.co.uk or 0844 262 9992.

Yes, clicking on the history button within “My Account” will display all previous orders placed.

Yes, we offer a prescriptions service. Please visit prescriptions FAQ if you have a question about the prescriptions service, or go straight to our prescriptions area here.

Can I have an online consultation and order my prescription without visiting a doctor? Yes, registered doctors at The Co-operative Doctor can provide you with suitable prescription medicines after you have completed an online consultation via our website. This confidential service is registered with the Care Quality Commission. 

If a private prescription is issued, it will be sent by the doctor direct to our pharmacy. We will dispense your prescription and arrange for it to be delivered direct to you. 

Further details on The Co-operative Doctor are available here.

We deliver to virtually all addresses within the United Kingdom.  Please click here to view our full delivery options and prices.

It is not currently possible to have your order delivered to one of our branches. This is, however, a service we are aiming to be able to provide very soon.

To return an item you will need to contact our Customer Care Team.  Before calling, please read our full returns policy to ensure that your item is eligible for return.

Once you have read our returns policy, please call our Customer Care Team on 0844 262 9992 or email them at care@co-operativepharmacy.co.uk for a returns authorisation request. One of our Customer Care Assistants will explain the returns process to you in full.

Please note, purchases made online cannot be returned to any of our branches.  Similarly, please do not return any purchases made in a branch to our online pharmacy, as we will be unable to accept them.  Please contact the branch directly to return the item.

We understand the importance of security when shopping online with your credit card.

The Co-operative Pharmacy is compliant with the Payment Card Industry Data Security Standards (PCI DSS), which is the internationally recognised standard of best practice in processing and storing payment card data.

We are registered in compliance with the Data Protection Act, Registration No. Z203904X.  In order to maintain compliance with PCI DSS, The Co-operative Pharmacy adheres to stringent policies and procedures that ensure the highest possible level of data and physical security. The sections below describe other elements of our security efforts:

All of our staff who have access to important data are criminal record checked, and their access to and use of your data is continually monitored and auditable
• Our IT systems are protected by firewalls, have the latest security updates, are not directly accessible from the internet and are monitored constantly.
• All sensitive data (including payment card data and email addresses) is encrypted to industry best practice standards. Certain data will never be stored, such as the security strip number from the back of your payment card.
• All our web pages that request data from you use SSL (Secure Socket Layer) 128bit encryption to read and write data from our databases. The SSL certificate is independently issued by GeoTrust and is your guarantee of the security and authenticity of our company.
• Information sent within our company network systems is separately encrypted using VPNs and additional message encryption.
• Our database servers are held in a purposely designed and highly secure vault location using advanced code and fingerprint identification controlled access.

If you have any further questions please feel free to email our Head of IS Governance & Security, Steve Watson (email: steve.watson@co-operative.coop)

Check the spelling of your email address and password, which is case sensitive.  If you have forgotten your password, please click here  to change it (we'll send you an email with a one-time sign in link to reset it).  If for any reason you are still unable to access your account, please contact our Customer Care team on 0844 262 9992. 

To change your password to something more memorable, see 'How do I change my password?'

For security reasons, please:

• Do not write your password down.
• Do not divulge your password to others.
• Change your password regularly.

To change your password, go to "My Account" (you will need to sign in if you haven’t already), select "My Registered Details", then select "Change My Password".  You will be asked to enter your current password and a new password, twice for security. When you're done, click "change password" to confirm the change. 

Contact our Customer Care Team on 0844 262 9992, who will be able to arrange for the pharmacist to speak to you.

The Co-operative Pharmacy is fully committed to providing the highest standards of customer care and our aim is to ensure you are fully satisfied with the service you have received.  We welcome feedback on the standard of service provided.

Please click here to see our Terms and Conditions.

Please click here to visit our online careers portal.